We dispatch orders Monday through Friday. Orders are usually dispatched within 24 to 48 hours although it may take longer in certain circumstances. Orders received on a non-working day will be dispatched the next working day.

Please note that the delivery time might vary from 3 to 15 days depending on product availability and delivery destination.

Deliveries to rural addresses and abroad may take longer than populated areas.

International deliveries can take longer depending on the service provide at the country of destination.

All the products are dispatched via Royal Mail or Courier at the best price available depending on weight and destination (options available at the check out).

In the event that a product that you have ordered is out of stock, we will contact you and dispatch similar products of the same quality. This is due to our Brazilian supplies.

We endeavour to prepare a proper packaging to make sure the goods arrive in perfect condition.

In case of accidental damage, please report immediately to your local post office and inform us the details of your claim, (providing pictures and anything else to illustrate the complain) in order to get replacement of the damaged goods and obtain compensation from the Royal Mail or courier.

Do not hesitate to contact us if you need further assist assistance, using our ‘contact us’ area.