PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE MAKING YOUR DECISION TO PURCHASE.
1. GENERAL CONDITIONS www.casabrasillondres.co.uk is intended only for consumers wishing to order Brazilian/Latin American products. The terms and conditions under which the Products are offered for sale on this Website are set out below. By placing an order on the Website www.casabrasillondres.co.uk you accept and agree to be bound by these terms and conditions. WE reserve the right to change these terms and conditions at any time without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions on this Website.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms.
2.2. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS By submitting any comments or material to us (‘Material’) you agree that we may, at any time, copy, modify, distribute or create a derivative work from the Material in any manner that we shall determine. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. You will indemnify us if any third party takes action against us in relation to the Material.
2.3. THIRD-PARTY LINKS Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
2.4. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
3. PLACING AN ORDER
3.1. To place an Order you must be 18 years of age or over, be accessible by telephone and have a valid email address. (Give a correct e-mail address and a correct mobile number)
3.2. You may place an order by filling in the order form on the Website after logging into or creating your personal account and clicking on the appropriate submission button – www.casabrasillondres.co.uk will not accept orders placed in any way other than those listed above. 3.3. When you place your order, www.casabrasillondres.co.uk will issue you with a Web Order Number. www.casabrasillondres.co.uk will do this via the Website
3.5. If www.casabrasillondres.co.uk accepts your order, we will notify you of our acceptance by issuing an order confirmation. www.casabrasillondres.co.uk will send your order confirmation to you by through the website or e-mail. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order, we will attempt to contact you by email or telephone.
3.6. Please note that the on-screen display of the colours, designs, products may differ from the actual appearance or size of products offered on the Website.
3.7. If the product showed on the website (picture) is not available we will send to you the most similar one we have in stock. We will try to contact you first and allowed 48 hours for your return. If we don’t have a response we will assume you accept the similar one as informed here, without a return acceptance for the item.
4. SUPPLY OF YOUR PRODUCTS Subject to these terms and conditions, www.casabrasillondres.co.uk will supply to you the Products indicated on your order confirmation.
4.1 ON ORDERS FROM TIME TO TIME www.casabrasillondres.co.uk MAY, WHEN STOCK IS UNAVAILABLE, INCLUDE AN ALTERNATIVE CHOICE SO AS TO COMPLETE CUSTOMERS ORDERS. (please read 3.7)
5.1. All prices are in GBP. Prices shall be those prices published on this Website at the time you submit your order. The prices published on the Website are inclusive of VAT where applicable but are exclusive of shipping costs, which are for your account. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products including shipping.
5.2. If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.
5.3. Delivery costs, where applicable, are payable by you as indicated on your order confirmation.
6. PAYING FOR YOUR PRODUCTS
6.1. You may pay for your Products by the methods of payment as may be displayed at the Website checkout.
6.2. You must pay in the currency as indicated on your invoice.
6.3. If you are paying by credit or debit card, then you must supply your credit or debit card details when you place your Order. www.casabrasillondres.co.uk will not supply the Products to you nor perform the services until your credit or debit card issuer has authorised the use of your card for payment of the Products and/or services ordered. If www.casabrasillondres.co.uk does not receive such authorisation we shall inform you accordingly. www.casabrasillondres.co.uk reserves the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.
7. Discount Codes
7.1. We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
7.2. The conditions of use relating to any discount code will be specified at the time of issued. However, these T&Cs relate to all www.casabrasillondres.co.uk promotions, competitions and discount codes (unless otherwise stated).
– Only one promotion code can be used per order. – Bundles are excluded from all discount or promotional codes as this already retail at a discounted price.
-Free shippings are offered within UK address on orders over £200.00 – A promotion code can’t be used after an order has been placed.
8. DELIVERY OF YOUR PRODUCTS 8.1. www.casabrasillondres.co.uk will deliver the Products to the delivery address you have specified in the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by www.casabrasillondres.co.uk are best estimates only and www.casabrasillondres.co.uk shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event that any of the Products ordered are out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by e-mail or post but delivery shall in any case be made within thirty (30) days as of the date indicated on the order confirmation by www.casabrasillondres.co.uk. 8.2. www.casabrasillondres.co.uk will inform you, by e-mail or phone, about the product suggesting alternative options before to process the whole order. 8.3. Upon delivery of the Products to the carrier www.casabrasillondres.co.uk will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the order form.
8.4 – If the delivery will not be possible as a result of incorrect information by you or if your package fails to be delivered after the attempts offered by the couriers, the package will return to our warehouse and the refund of the products will exclude the shipping costs for sending and return the package.
8.5 – If you live in remote areas, highlands, islands, etc, it’s your responsibility to inform the correct post code of your address to avoid extra charges or not have your order delayed or cancelled.
8.6 – Incorrect information about the delivery address will cause delays and a possible return of the package to us. We do not accept any responsibility for these cases, and shipping costs for the package will not be refunded.
8.7 – It’s your responsibility to give the correct information and be available to receive the order. If not available please provide a ‘safe place’ where the package can be left at your responsibility, otherwise will be sending back to our warehouse.
9. EXCHANGES, RETURNS & REFUNDS 9.1. You may return the Product to www.casabrasillondres.co.uk and obtain a refund of the price of the returned Product provided if you contact us within seven (7) working days from the day after the goods are delivered, in case the product is not what was requested and not covered by this Terms and Conditions (3.7)
Although you will have to pay the cost of returns, the refund will include the full value of the product.
If a product is sold as part of a product combination (bundle) in a promotional package, the product must be returned with the product purchased. www.casabrasillondres.co.uk will refund only the product returned but not shipment costs.
9.2. Returns are only accepted If a Product was supplied in error (please see above T & C -3.7- for similar products provided), is incomplete, faulty or out of date at the moment of shipping, and you believe that you are entitled to a replacement, please email www.casabrasillondres.co.uk on email@example.com. If you order a product as a mistake www.casabrasillondres.co.uk will not accept responsibility for that and will not offer a refund.
Refunds will be processed only after the product is received back at our warehouse in an original condition (unopen, unused and undamaged on return).
In case of damaged products, pictures may be requested to see the state of item on arrival.
9.4. Steps to Follow to Claim a Refund:
Please see the rules for Refunds above. (i) Cancellation can be exercised in writing by emailing us at firstname.lastname@example.org (ii) The customer is responsible for the cost of the return postage (iii) Before returning any Product(s) it is helpful if you check that you have: Used appropriate packaging; Clearly displayed the returns address; Sealed the packaging securely. (iV) Following the above steps will help ensure the Product(s) arrive at the correct destination and in the original condition.
10.1. www.casabrasillondres.co.uk – branded Product Warranty www.casabrasillondres.co.uk warrants the Products as stated on the Web Site. Specific warranties may apply to certain Products (such as customised Products) as specified on the Website. Should the Product supplied by www.casabrasillondres.co.uk not comply with the applicable warranty we shall, at its option and expense, unless provided otherwise in the applicable warranty, repair or replace the Product or refund the purchase price upon return of the Product. Except as expressly set out in these terms and conditions, to the fullest extent permitted by law www.casabrasillondres.co.uk hereby disclaims any and all warranties, whether express or implied. The limited warranty set out above will not affect or prejudice your statutory rights.
10.2. Non www.casabrasillondres.co.uk – branded/Third-party Products For non www.casabrasillondres.co.uk branded Products, all warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty. In relation to any existing manufacturer’s warranty, any warranty claims should first be made directly to the manufacturer by EMAIL.
10.3. IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED ABOVE ARE IN ADDITION TO AND DO NOT AFFECT YOUR STATUTORY RIGHTS.
11.1. These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of telephone support and warranty services) and the performance of any Services.
11.2. Save as set out at paragraph, there are no warranties, conditions or other terms that are binding on manufacturer/ distributor regarding the supply of Products except as expressly stated in the contract.
11.3. Any warranty, condition or other term arising out of or in connection with the supply of Products and/or the provision of Services which might otherwise be implied into or incorporated in the contract by statute, common law, laws applicable in the country where you purchased the Products or Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, www.casabrasillondres.co.uk will not be responsible for ensuring that the Products are suitable for your purposes.
11.4. Nothing in the contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.
11.5. SUBJECT TO CLAUSE 9.4 www.casabrasillondres.co.ukWILL NOT BE LIABLE UNDER THE CONTRACT FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE. www.casabrasillondres.co.uk MAXIMUM AGGREGATE LIABILITY UNDER THE CONTTRACT WHETHER IN TOR (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO www.casabrasillondres.co.uk IN RESPECT OF THE PRODUCT(S) AND/OR SERVICES IN QUESTION.
11.6. This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7.
12. DATA PROTECTION
12.1. Your transaction records are accessible to you if you are a registered customer by entering your Web Order Number(s) so that you may check the status of your order(s) and check the order content.
13. CIRCUMSTANCES BEYOND REASONABLE CONTROL www.casabrasillondres.co.uk will make every effort to perform its obligations under the contract. However, it cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.
14. DISAGREEMENTS GOVERNING LAW & JURISDICTION www.casabrasillondres.co.uk will try to solve any disagreements quickly and efficiently. If you are not happy with the way it deals with any disagreement and you want to take court proceedings, you must do so within the courts of England & Wales. The applicability of the United Nations Convention on Contracts for International Sale of Goods is hereby explicitly excluded.
If you have any questions about the Terms & Conditions please contact us.
IMPORTANT INFORMATION: The information provided by www.casabrasillondres.co.uk on our website and via other social media channels is for personal information and interest only. It is not intended to offer professional medical advice or treatment for any condition. You should not use our site or advice within to treat health conditions or to self-diagnose.
OUR POINTS & REWARDS T&C’S
– Every pound spent is equal to one point.
– Every 100 points saved is equal to £5.00 in store credit.
– Additional points can be collected on promotional goods.
– Discount codes and promotional codes cannot be redeemed on single purchases.
– Promotional points cannot be redeemed against delivery costs.
If you need any help understanding any part of this website, please view our FAQ or contact us via email or telephone as displayed on www.casabrasillondres.co.uk.
OUR GIFT VOUCHERS T&C’S
– Gift Vouchers must to be used in 30 days
– Gift Vouchers can NOT be used to pay P&P/ delivery fees.
OUR CODES/ COUPONS/ VOUCHERS T&C’
– Promotional codes, coupons, promotional vouchers and gift vouchers may not be used in conjunction with each other and may only be used one per order/ transaction.
– Promotional codes, coupons, promotional vouchers and gift vouchers cannot be used to pay handing and delivery costs.
(copyrights updated in Jan30th 2019) Copyright © 2019 DR Group. The www.casabrasillondres.co.ukwebsite/ online store and any trademarks associated with it under the Trade Marks (UK) Act are owned by SPI as represented by www.casabrasillondres.co.uk. All rights reserved. Except as expressly provided herein, it is illegal to reproduce, modify, translate, distribute, sublicense, sell, rent, or lease any material without written permission from SPI Group.
When authorized, users should reference the copyright link on each resource for any special terms and conditions or third-party credits that may be attached to the use of that particular resource. All digital resources found on the www.casabrasillondres.co.uk web site have been developed or licensed specifically for SPI.